POLICIES
Policies and legal information
Everything that governs your use of this website and your orders, in plain language.
Last updated: March 18, 2025
| Policy | What it covers |
|---|---|
| Privacy policy | What personal and dog information we collect, how it is used and shared, how long it is kept, and your privacy rights. |
| Terms of sale and use | The rules for using this website and buying from Carevia Pets, including orders, prices, liability and governing law. |
| Product use and safety | How products should be used, who should consult a veterinarian first, and what to do if your dog has a reaction. |
| Shipping and delivery | Destinations, charges, minimum order weights, duties and delivery terms. Found on the order page. |
| Returns and refunds | Eligibility, how to request a return and how refunds are paid. Found on the order page. |
| Payment information | How payment works and how an order is confirmed. Found on the order page. |
| Accessibility statement | Our accessibility goals, features, known limitations and how to ask for help. |
Questions about a policy
If anything is unclear, please contact us. Policies are reviewed from time to time, and the date at the top of each page shows when it was last updated.