1. Scope
This policy applies to information collected through this website and through orders placed on it. “Carevia Pets”, “we” and “us” mean the business identified on our contact page.
2. Information we collect
Information you provide. When you place an order we collect your name, email address, telephone number and delivery address. We also collect details about your dog: name, breed, size category, age, body weight and sex. You may optionally describe health concerns, allergies and medications. We also collect the name of the veterinarian or other veterinary professional who recommended the product, and their clinic if you give it. If you write to us, we keep your message and our reply.
Order and payment information. Your payment is handled by a third-party payment provider on its own secure pages. We receive an order reference, the amount, the currency and the payment status. We do not receive or store your full card number.
Technical information. Like most websites, our server may process technical data such as your IP address, browser type and the pages requested, in order to deliver pages and protect the service from misuse. The public pages of this website do not use advertising or cross-site tracking cookies.
3. How we use information
- To process, ship and confirm your order and to take payment.
- To suggest a suitable pack size and to review the information you give about your dog.
- To contact you about your order, answer questions and handle returns or complaints.
- To prevent fraud and misuse, and to keep records required by law.
- To improve this website and our service.
Information about your dog’s health that you choose to give us is used only to handle your order and answer your questions. We do not use it for advertising.
4. How we share information
We share information only as needed to run the business:
- Payment provider, to take and confirm payment.
- Shipping carriers and fulfilment partners, to deliver your order. They receive your name, address and telephone number.
- Technology providers, such as hosting and email services, who process data on our behalf.
- Authorities and advisers, where the law requires it or to protect our rights, and professional advisers under confidentiality duties.
- A successor business, if Carevia Pets is sold or reorganised, subject to this policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
5. How long we keep information
We keep order records for as long as needed to fulfil the order, handle returns and disputes, and meet accounting, tax and legal obligations. After that, we delete the information or make it anonymous.
6. Security
We use reasonable technical and organisational measures to protect information, including restricted access to order records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may ask us to tell you what personal information we hold about you, to correct it, or to delete it. Residents of some U.S. states, including California, Colorado, Connecticut, Virginia and others, have statutory privacy rights, which may include the right to know, access, correct and delete personal information, to opt out of its sale or sharing for targeted advertising, and to be free from discrimination for using these rights.
To make a request, contact us and tell us which right you wish to use. We may need to verify your identity before acting, and you may use an authorised agent. If we decline a request, you may ask us to reconsider and we will explain our decision. Some information must be kept to meet legal obligations.
8. Cookies and similar technologies
The public pages of this website do not set advertising or analytics cookies. A session cookie is used only in the administrative area for authorised staff. We respond to browser privacy signals such as Global Privacy Control, although we do not sell or share information in any case.
9. Children
This website is intended for adults who buy products for their dogs. It is not directed to children under 13, and we do not knowingly collect their personal information.
10. Visitors outside the United States
Carevia Pets operates from the United States. If you order from another country, your information will be transferred to and processed in the United States, and by service providers in other countries, where data protection laws may differ from those in your country.
11. Changes to this policy
We may update this policy. The “last updated” date at the top shows the current version. Material changes will be highlighted on this page.
12. Contact
Questions about privacy can be sent to the address and email on our contact page.